CONTACT Lisa Brauch:
(636) 575-2665 call/text
lisa@shiftsubjobs.com
Outsourced Back Office Support
Family-owned businesses thrive when leadership can focus on operations, customers, and growth — not payroll deadlines, reconciliations, compliance paperwork, or HR administration. MJB BackOffice provides flexible, remote back-office support tailored specifically to small and family-run organizations, allowing you to choose only the services you need and scale as you grow without hiring additional full-time staff. In addition to handling routine administrative tasks, I offer project-based consulting to help you get organized, operate more efficiently, strengthen customer experience, clarify team roles, and ensure your internal processes can support sales and expansion. I focus on practical, easy-to-implement improvements that bring structure, consistency, and confidence back to your business.
Back Office Support
Business Consulting
- QB Online Reconciling
- AP/AR
- Expense Reporting
- Payroll & Timekeeping
- HR Support
- Customer Experience
- New Business Support
- Process Improvement
- Business Development
- Marketing & Sales Strategy
- Culture & Workforce Strategy
⬇ More Details ⬇
📊 Bookkeeping
If reconciling accounts and chasing invoices keeps landing at the bottom of your list, we take it from here. MJB BackOffice manages the routine bookkeeping tasks that must get done — from bank and credit card reconciliations to vendor payments and invoicing — so you can focus on running the business instead of working in the books.
- Reconcile bank, credit card, and loan accounts (QB Online)
- Manage accounts payable (vendor invoices, payments)
- Manage accounts receivable (invoicing, collections, aging reports)
- Manage expense reports, tracking and reimbursements
💵 Payroll Administration
If payroll preparation keeps pulling you away from running the business, we take it off your list. MJB BackOffice supports the administrative side of payroll — managing the details so you don’t have to.
- Manage workforce timekeeping
- Process weekly/biweekly/monthly payroll
- Ensure accurate wages, overtime, bonuses, commissions
- Ensure proper deductions for taxes, benefits, garnishments
- Coordinate with payroll provider
- Payroll tax reports (941, 940, state filings)
- End of year: W-2s, 1099s
- PTO, vacation
- Handle unemployment claims documentation
- Process final paychecks and terminations
👥 Human Resources Support
HR administration can quickly consume leadership time. MJB BackOffice supports your team behind the scenes by managing onboarding paperwork, I-9 verification, benefits coordination, compliance tracking, and employee documentation. Whether you need assistance with recruiting, policy updates, or workers’ compensation claims, we provide structured support while you maintain full control of your workforce.
- Manage employee onboarding and new hire paperwork
- Administer I-9 verification and E-Verify
- Manage sick leave, FMLA
- Assist with benefits administration
- Enrollments, changes, terminations
- Coordinate open enrollment
- Maintain employee handbook updates
- Support workers’ compensation claims
- Track employee certifications and training records
- Assist with recruitment (job postings, scheduling interviews)
- Draft offer letters and employment agreements
- Support performance reviews
🚀 Business Consulting
⭐ Customer Experience Support
Customer experience isn’t just about being friendly — it’s about consistency, communication, and follow-through. MJB BackOffice can help your business strengthen the systems behind the service so customers receive the same quality experience every time.
- Review your current customer journey (from first contact to follow-up)
- Identify breakdowns that create frustration or negative reviews
- Improve response time and follow-up systems
- Strengthen communication between front-line staff and office support
- Create simple service standards your team can follow
- Clarify expectations for how customers should be treated
- Improve consistency in how work is delivered
- Help reduce mistakes that impact customer satisfaction
- Organize scheduling and staffing to better serve busy periods
- Align team behavior with your brand values
🏗 Startup & New Business Support
If you’re starting a new business — or feel like you never fully set things up properly — we help you get organized from the beginning.
- Business structure planning and operational setup
- Workflow and role clarity development
- Vendor selection and system implementation guidance
- Payroll, HR, and back-office process setup
- Policy and procedure framework development
⚙ Process Improvement
If things feel disorganized or inefficient, we help clean it up.
- Evaluate current workflows and identify inefficiencies
- Develop streamlined operational processes
- Create standard operating procedures (SOPs)
- Improve internal communication systems
- Clarify roles, responsibilities, and accountability structures
- Reduce bottlenecks in payroll, HR, or administrative functions
📈 Business Development
If you’re growing — or want to grow — we help you prepare the business behind the scenes.
- Identify growth opportunities within current structure
- Evaluate staffing alignment with business goals
- Develop service expansion strategies
- Operational planning for scaling
- Organizational restructuring during growth phases
📣 Marketing & Sales Alignment
Growth isn’t just about getting more customers — it’s about being ready for them.
- Clarify how you describe your services
- Make sure internal processes support new sales
- Improve follow-up systems
- Strengthen customer experience processes
- Help track what’s working and what’s not
- Make sure marketing efforts don’t overwhelm operations
👥 Culture & Workforce Strategy
If team morale, accountability, or communication feels off — we help realign things.
- Identify what’s creating tension or confusion
- Clarify expectations for leadership and staff
- Improve communication between managers and employees
- Help during ownership changes, leadership transitions, or growth
- Strengthen accountability
- Create structure that supports employee retention
